Operations Manager
- Position Type: Full Time (Exempt), Minimum of 40 hours per week
- Salary Range: $40,000-50,000
- Other Benefits: Paid Time Off, 401k Plan, Cell phone and Computer, Equipment Discounts, Health Insurance, $25k Life Insurance, Short-Term Disability Insurance, and access to other voluntary insurance coverages
- Reports To: President
- Work Location: On Location in Blowing Rock, NC. Limited travel is required.
About the Company
High Gravity Adventures (highgravityadventures.com) is an Aerial Park and Zip Line Tour in Blowing Rock NC offering world class adventure experiences to its guests, ages 4 and up. The facility features an impressive multi-level aerial park with over 75 challenge elements including courses for both adults and children, a 5-line zip tour with lengths up to 1000 feet culminating in a 70-foot free fall experience, and a three-person Giant Swing! High Gravity Adventures also offers facilitated educational and team development programming at a nearby private facility named Blue Ridge Learning Centers (brlc.org).
High Gravity Adventures is affiliated with a group of adventure-focused companies under common ownership and management. Those affiliates include Challenge Towers (challengetowers.com), an industry-leading challenge course vendor, and Aerial Adventure Tech (aerialadventuretech.com), an equipment sales and distribution company conducting business on a global scale. Collectively, this family of companies has a long and rich history in the NC High Country spanning over 30 years!
High Gravity Adventures and its affiliates pride themselves on maintaining a dynamic team of passionate, creative, and confident staff committed to providing high-quality products and services to our clients and guests.
About the Position
The Operations Manager is responsible for providing effective leadership to all aspects of the day-to-day operations of High Gravity Adventures (HGA) and Blue Ridge Learning Centers (BRLC). This position will be assisted by a team of Shift Supervisors, Operations and Customer Service team members, and enterprise-level administrative resources in fulfilling their responsibilities. They will coordinate with the President and other enterprise-level leadership to ensure the business meets its defined objectives. The ideal candidate will have a strong management background, ideally at other aerial adventure facilities, and can perform at a high level without the need for significant supervision and direction.
Areas of Responsibility (include, but not limited to)
- Overall Management
- Develop, implement, and maintain effective systems and processes in coordination with other leadership
- Supervise reporting staff
- Foster effective communication across the staff team and other stakeholders
- Ensure facilities are maintained in excellent condition
- Assist in annual planning and attendance forecasting
- Oversee BRLC operations to ensure effective program delivery
- Perform other duties as assigned by company leadership
- Course Operations
- Coordinate with leadership to ensure that operations staff are properly trained and performing in accordance with industry standards
- Ensure that the courses and equipment are properly inspected and maintained
- Effectively manage risks associated with aerial adventure facilities
- Customer Service
- Work in conjunction with other leadership to ensure that customer service staff are properly trained and capable of providing exceptional guest experiences
- Ensure that all customer questions, concerns, and reviews are responded to effectively and in a timely manner
- Human Resources
- Recruit, hire, develop, and maintain a team of up to 40 staff in coordination with other leadership
- Promote a positive and professional staff culture
- Foster the ideals of quality, work ethic, and fun
- Manage discipline and termination of staff when required
- Marketing and Sales
- Collaborate with other leadership in the development of marketing initiatives
- Analyze and act on marketing and sales business growth metrics
- Represent HGA at community events as necessary
- Finance
- Work with other leadership to establish an annual budget
- Monitor and manage designated expenses within the budget
- Analyze and act on financial metrics to ensure profitability
- Coordinate with other leadership to ensure timely execution of payroll, accounting, and reporting functions.
Required Qualifications
- Education - Bachelor’s degree or higher
- Experience managing teams and creating a positive workplace culture
- Ability to work at height
- A passion for working in outdoor environments
- Ability to think strategically and perform independent of direct supervision
- Strong interpersonal skills with a collaborative mindset
- Ability to find solutions and navigate barriers
- Excellent communication skills, both verbal and written
- Ability to become proficient in a range of computer applications
- Thrives in a fast-paced environment
- Ability to delegate effectively
- A positive, friendly, and energetic attitude
Preferred Experience & Skills
- Experience in managing aerial adventure facilities
- Background providing experiential programming
- Experience in budget management
- Previous employment in a customer service position
- Experience in marketing & sales
- Specific experience in the following technology platforms:
- AppleOSX and iOS devices
- Google Suite
- Slack
- Asana
- Microsoft Office
- Callrail
- High Trek Point of Sale
- Papertrail
- Bill.com
- Expensify
- Dashlane
- Zoom
- Wheniwork
- Quickbooks Time
- Quickbooks Online