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Operations Manager

  • Position Type: Full Time (Exempt), Minimum of 40 hours per week
  • Salary Range: $40,000-50,000
  • Other Benefits: Paid Time Off, 401k Plan, Cell phone and Computer, Equipment Discounts, Health Insurance, $25k Life Insurance, Short-Term Disability Insurance, and access to other voluntary insurance coverages
  • Reports To: President
  • Work Location: On Location in Blowing Rock, NC. Limited travel is required.

About the Company

High Gravity Adventures ( is an Aerial Park and Zip Line Tour in Blowing Rock NC offering world class adventure experiences to its guests, ages 4 and up. The facility features an impressive multi-level aerial park with over 75 challenge elements including courses for both adults and children, a 5-line zip tour with lengths up to 1000 feet culminating in a 70-foot free fall experience, and a three-person Giant Swing! High Gravity Adventures also offers facilitated educational and team development programming at a nearby private facility named Blue Ridge Learning Centers (

High Gravity Adventures is affiliated with a group of adventure-focused companies under common ownership and management. Those affiliates include Challenge Towers (, an industry-leading challenge course vendor, and Aerial Adventure Tech (, an equipment sales and distribution company conducting business on a global scale. Collectively, this family of companies has a long and rich history in the NC High Country spanning over 30 years!

High Gravity Adventures and its affiliates pride themselves on maintaining a dynamic team of passionate, creative, and confident staff committed to providing high-quality products and services to our clients and guests.

About the Position

The Operations Manager is responsible for providing effective leadership to all aspects of the day-to-day operations of High Gravity Adventures (HGA) and Blue Ridge Learning Centers (BRLC). This position will be assisted by a team of Shift Supervisors, Operations and Customer Service team members, and enterprise-level administrative resources in fulfilling their responsibilities. They will coordinate with the President and other enterprise-level leadership to ensure the business meets its defined objectives. The ideal candidate will have a strong management background, ideally at other aerial adventure facilities, and can perform at a high level without the need for significant supervision and direction.

Areas of Responsibility (include, but not limited to)

  • Overall Management
    • Develop, implement, and maintain effective systems and processes in coordination with other leadership
    • Supervise reporting staff
    • Foster effective communication across the staff team and other stakeholders
    • Ensure facilities are maintained in excellent condition
    • Assist in annual planning and attendance forecasting
    • Oversee BRLC operations to ensure effective program delivery
    • Perform other duties as assigned by company leadership
  • Course Operations
    • Coordinate with leadership to ensure that operations staff are properly trained and performing in accordance with industry standards
    • Ensure that the courses and equipment are properly inspected and maintained
    • Effectively manage risks associated with aerial adventure facilities
  • Customer Service
    • Work in conjunction with other leadership to ensure that customer service staff are properly trained and capable of providing exceptional guest experiences
    • Ensure that all customer questions, concerns, and reviews are responded to effectively and in a timely manner
  • Human Resources
    • Recruit, hire, develop, and maintain a team of up to 40 staff in coordination with other leadership
    • Promote a positive and professional staff culture
    • Foster the ideals of quality, work ethic, and fun
    • Manage discipline and termination of staff when required
  • Marketing and Sales
    • Collaborate with other leadership in the development of marketing initiatives
    • Analyze and act on marketing and sales business growth metrics
    • Represent HGA at community events as necessary
  • Finance
    • Work with other leadership to establish an annual budget
    • Monitor and manage designated expenses within the budget
    • Analyze and act on financial metrics to ensure profitability
    • Coordinate with other leadership to ensure timely execution of payroll, accounting, and reporting functions.

Required Qualifications

  • Education - Bachelor’s degree or higher
  • Experience managing teams and creating a positive workplace culture
  • Ability to work at height
  • A passion for working in outdoor environments
  • Ability to think strategically and perform independent of direct supervision
  • Strong interpersonal skills with a collaborative mindset
  • Ability to find solutions and navigate barriers
  • Excellent communication skills, both verbal and written
  • Ability to become proficient in a range of computer applications
  • Thrives in a fast-paced environment
  • Ability to delegate effectively
  • A positive, friendly, and energetic attitude

Preferred Experience & Skills

  • Experience in managing aerial adventure facilities
  • Background providing experiential programming
  • Experience in budget management
  • Previous employment in a customer service position
  • Experience in marketing & sales
  • Specific experience in the following technology platforms:
    • AppleOSX and iOS devices
    • Google Suite
    • Slack
    • Asana
    • Microsoft Office
    • Callrail
    • High Trek Point of Sale
    • Papertrail
    • Expensify
    • Dashlane
    • Zoom
    • Wheniwork
    • Quickbooks Time
    • Quickbooks Online